“You may not know what sales you are missing, or losses you are creating for yourself, without a data driven strategic approach to credit and collections. Michael takes a data based approach, removing the emotion from decision making, and really challenges traditional thinking in this area. Michael's approach of understanding what the business is trying to achieve, bringing together an understanding of the different pain points and opportunities for teams, means that you can use data to open up to the right credit to boost sales at the same time as lowering fraud and bad debt.”
Tim FinlaysonFormer CFO Hutchison Telecoms (3 Mobile)
“Mike is a creative and lateral thinking credit expert that is focussed on organisational success. I have had the pleasure of working with Mike to support his deployment of solutions that have delivered long term value to some of Australia's largest providers of business and consumer services. Under Mike's leadership, the credit teams have been true partners of the business and have provided innovative strategies to managing credit risk. His unique approach has made credit a true business enabler.”
Steven BrownManaging Director, Rouleur Solutions
“Michael delivers results that go beyond expectations, in a holistic way that benefits the business through the savvy application of innovative credit principles. In the 20 plus years I have known and worked with Michael in different roles across finance and telecommunications he has been held in high regard industry-wide as one of the most experienced credit strategists in his field. Bringing big business ideas to SME's would be a game-changer for any business that is ready to truly understand their customers, improve experiences while improving the bottom line, embracing technology, and reducing risk - perfect ingredients for growth.”
Angela McDonaldManaging Director, Optimum Recoveries
“I worked closely with Michael for a number of years at Optus where providing customer-focused, fact-based credit strategy and achieving challenging sales targets was always our objective. The consistent balance we achieved between optimising sales and customer experience whilst minimising losses was regularly applauded and valued by sales, customer service and finance. This resulted in Optus achieving industry best practice for new customer approval rates and losses. Michael’s technical knowledge on credit strategy and risk assessment is second to none and I would highly recommend him to any business looking to optimise their sales, minimise losses and maximise profitability.”
Peter PettarasProgram Managere - Optus
“Michael and I worked closely together at director level roles at Optus for a number of years. Michael’s expertise in his field was always highly regarded by other senior executives and his ability to produce customised customer solutions to compliment business outcomes was consistently met and/or exceeded.”
John BickmoreOptus Director of Billing
