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This product is primarily for SME’s who believe their credit billing and risk assessments of customers is working fine and cannot be improved. Through consultation and getting a clear understanding of the business objective of the company we can suggest the best approach to balancing risk and revenue.

These decisions in small to medium businesses are often left to the accountant, who may not be full time, or the business owner/s who don’t always have the right set of skills and experience to accurately understand risk and fraud.

We often see examples where businesses lose out on revenue due to risk averse credit assessment and there are ways we can help you to improve the balance between risk and revenue.

Paid revenue is profitable revenue.

The BLONK Consulting

Difference

Research shows that payment timeliness is not always linked to risk so it is important to accurately risk assess each customer to ensure the best possible outcomes for all parties. Decisions made at the front-end of accepting new customers has a direct impact on aged trial balance performance.

Assessment of your credit/fraud risk management framework:

The following is a list of topics we cover in our upfront assessment of your credit/fraud risk management framework:

Credit Policy

Review and discuss content and currency and understand risk appetite including payment terms linked to customer margins.

Credit Assessment Process

Do you have too much or too little information on your customers and how much do you need to perform an adequate risk assessment?

Lost Sales

How much revenue was lost in the last 12 months to sales that did not meet the credit policy requirements? Review in hindsight.

Bad Debt

Review the details and circumstances under which the account went bad and what learnings can we benefit from?

Industry Risk Profiles

Understand the specific industry type you are in and the risk level compared to other industries.

Managing Overdue Debt

Discuss the current process and options to apply effort more effectively to optimise balance between risk and payment.

Understanding Customer Margin & Risk

Discuss ways to ensure your margins are protected and not eaten away by higher maintenance than necessary customers.

Portfolio Performance

Discuss overall how your debt book is performing and including funding costs, payment timeliness and net margins after accurately understanding recovery costs. Also discuss options for managing overdue debt.

Michael delivers results that go beyond expectations, in a holistic way that benefits the business through the savvy application of innovative credit principles. In the 20 plus years I have known and worked with Michael in different roles across finance and telecommunications he has been held in high regard industry-wide as one of the most experienced credit strategists in his field. Bringing big business ideas to SME’s would be a game-changer for any business that is ready to truly understand their customers, improve experiences while improving the bottom line, embracing technology, and reducing risk – perfect ingredients for growth.

Angela McDonald, Optimum Recoveries